Support portal for B2B access control merchants.

Use this page as the public support URL in your Shopify App Store listing. It gives merchants a quick path to setup guidance, troubleshooting notes, and the core resources they need to run the app successfully.

B2B Customer GateEmbedded admin appTheme app embedsWholesale approval workflow

Support overview

This support portal helps merchants configure B2B Customer Gate, publish storefront gates, and review customer approval workflows inside Shopify admin.

Use the in-app navigation to access Customers Management, Main Settings, Email Settings, Registration Form, and Publish to Themes.
Core storefront behavior is powered by theme app embeds, so Online Store must be available on the merchant account.
Merchants should keep their support email address in the Shopify App Store listing current so requests are routed correctly.

Setup checklist

A successful setup usually requires only a few steps inside Shopify admin and the Online Store theme editor.

Install the app and open it from Shopify admin.
Enable the app in Main Settings and save the preferred approval behavior.
Open Publish to Themes and enable the Cart Gate and Price Gate app embeds in the theme editor.
Configure the registration form and approval tags if you want custom B2B intake fields or automation.

Troubleshooting

Most merchant questions come from theme setup, approval workflow expectations, or optional email delivery configuration.

If storefront gates are not visible, verify that the Online Store sales channel is active and the theme app embed is enabled.
If the customer queue is empty, submit a storefront registration or sync available customer records from Shopify.
If approval emails are not sent, add valid merchant SMTP credentials in Email Settings before testing notifications.