FAQ
Frequently asked questions about B2B Customer Gate.
These answers cover the questions merchants usually ask before installing or during first-time setup.
Does the app require Shopify Online Store?
Yes. The app uses theme app embeds to control storefront price and cart visibility, so merchants need the Shopify Online Store sales channel enabled.
How do customer approvals work?
Merchants can review incoming B2B registrations in Customers Management, approve or decline records, and apply approval tags that keep customer state aligned with storefront rules.
Can I hide prices, add to cart, or both?
Yes. Merchants can choose whether guests or unapproved customers see prices, add to cart buttons, both, or neither, depending on the selected settings.
Can I customize the registration form?
Yes. The app includes a configurable registration form that merchants can use for B2B intake and account review workflows.
Does the app send email notifications?
Yes. Approval and decline email templates are available, and merchants can use their own SMTP configuration for delivery.
Do I need to edit theme code manually?
No for normal setup. Merchants can publish and manage the main storefront controls with theme app embeds rather than editing theme code directly.